We strive to offer you the best shipping options for our USA customers as well as customers worldwide.
Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.
Once an order is processed, we will inform the customer via email every step of the way. We will send out:
- Order confirmation upon ordering, together with an Order # and payment details. After your order, the items go into a time of Processing and Shipping preparation (see below).
- Shipping confirmation email when the item has been shipped by our fulfillment center. We will also send you tracking code(s) for your item(s).
- At the same time, if you provided your mobile number, we will also send you the shipping confirmation via SMS to your mobile.
The time frame for order delivery is divided into two parts:
Order verification, quality check and packaging. All orders are sent to the manufacturer for dispatch within 1 business day (24 hours) after the order has been placed. The fulfillment center then processes the orders, which usually takes up to 5-7 business days.
After the processing of the order has been done, the item(s) are packed and ready to be shipped. The shipping time refers to the time it takes for items to be shipped from our fulfillment center to your doorstep. US orders are shipped through US Postal Service (USPS). After processing and leaving the warehouse, items usually take between 7-15 business days (Trackable Shipping with Insurance) to arrive after the shipment date.
Since we are based in the USA, most of our warehouse and fulfillment centers are also in the USA. However, we do have fulfillment centers around the world to cater for our worldwide customers. Our shipping time has been impeccable.
We offer a choice for our customers to decide if they need expedited shipping:
|Shipping Name:||Delivery Time:||Shipping Cost:|
|Trackable Shipping with Insurance||7-15 business days||$5.95|
|Expedited (DHL) Fast Shipping:||3-7 business days||$50|
|Free Insured Shipping||7-15 business days||Free (when your cart value is above $75)|
We do apologize that shipment delays may occur if there is a sudden shortage of stock and import products may require customs clearance/inspection, or the carrier service may experience transportation delays which are out of our control.
Average Shipping Times By Country:
|USA, Canada, Australia, NewZealand, UK, Europe||7-10 business days|
|Eastern-Europe, Middle-East, Asia||7-15 business days|
|Brazil, Mexico, Rest of the World||20 to 30 business days|
In other cases due to extremely high demand, or seasonal holidays please allow up 2-6 weeks delivery. However, many times you will receive your items much earlier too.
For order, shipment or any other queries or you need support on the item purchased, please do not hesitate to send your queries to email@example.com
Note: We are based in Portland, Oregon, USA.